Linn Academy
Postponement FAQS

When will the next Linn Academy take place?

The next Linn Academy will take place in 2021. The exact date is still to be confirmed as we monitor the Covid-19 situation. The new date will be announced here and via email and social media as soon as it is decided.

Am I eligible for a refund if I already have a ticket for the 2020 event?

Yes, you are eligible for a full refund - details are below on how to request one.

We encourage you to get in touch with the team on +44 20 3322 7375 before you request a refund, as we’d love to see you at the 2021 event and can discuss other options with you.

How do I process a refund on a ticket I’ve already purchased?

You can directly request a refund through your Eventbrite account, visiting the ‘Tickets’ section of your account and selecting ‘Request a Refund’, then follow the instructions on the platform.

Alternatively, you can reply to the order confirmation email you received from us when you purchased your ticket, which will come to our team at Linnworks. They will then follow-up and process the refund for you.

We aim to process refund requests within five working days. The refund will automatically go to the account used to purchase the ticket.

What are my options if I’m a sponsor for the 2020 event?

Our Partnership team will be contacting you in the coming days to discuss options and next steps with you. We are looking for ways we can work with our partners at this time on different opportunities outside of Linn Academy that can support the eCommerce selling community. If this is something you would be interested in, we look forward to discussing this with you on the call.

How can I get in touch with the Linnworks team to understand how they can help me through this current climate?

You can visit the Covid-19 portal, where you will find key updates, partner offers and Linnworks how-to-guides from our team.

Through this portal you can sign-up to our weekly newsletter to receive the key updates from us each week.

To speak directly to our team, you can also call +44 20 3322 7375 for support on the Linnworks platform and how it can best support you and your business at this time